Our Smart Collection Services Include

Smart Collection Services

Xeniaa is one of the leading companies with having core specialization in providing Smart Collection Services including debt recovery for their customers. We have a team of dedicated professionals having vast experience of decades in B2B debt collection around the globe.

With our AI-powered services, we manage end-to-end debt collection processes and increase revenue. Our bots are designed to create custom flows based on user intent across different tasks. Multilingual & Omni channel bots support the end-to-end customer journey.

Benefits of Digital Service
24/7 service
Enhanced customer experiences
Cost effective
Increase in ROI
Monitoring made easy

Digital Field Collection Services

Our services are based on specific needs in accordance with efficient case planning and scheduling. By installing our system and using our technology solution, we may contribute to improving performance indicators and lowering expenses.

We have a team dedicated to combating fraud to ensure that our performance meets your field collecting standards. Our offerings are adaptable, consoled, scalable, and complimentary.

Our features

Mobile apps to manage the entire verification & collection process.
Real-time tracking of the Field Executives.
450 to 500 pick-ups across Locations per day.

Smart Telecalling Collections Services

Our collection services strengthen customer service and loyalty while boosting productivity, streamlining work processes, and communicating with the field. We use cutting-edge technologies and a highly committed team to settle more pending or unpaid dues firms. Organizational data will be gathered, and we'll attempt to collect the past-due payment. In order to devise payback plans, we'll stay updated on customer activity. Our features are the following,

We simplify the collection process for field agents so that payments by customers and agents can be tracked in real time.
We effectively manage the collection process and other financial business processes.
If the customer displays discipline in the repayment process, our services help to preserve a friendly connection with the debtor and grant them access to future loan proposals.

Smart Hybrid Collection Services

Customers can track and recover unpaid debt using hybrid collection services. By recovering them using a combination of field and voice-based collection technologies while adhering to all regulatory requirements, we assist you in catching expanding NPAs.

Our bots are made to build unique workflows based on user desire for various tasks. Multilingual & Omni channel bots support the end-to-end customer journey.

Hybrid collection services are one of the best ways to safeguard the company's reputation and help to avoid delays in the debt collection procedure. The intensive collection technique is a hybrid collection method. Xeniaa uses amicable and diplomatic ways to collect overdue receivables.

Smart Customer Profile Verification/Digital Field Investigation

Lowering the risk factors and improving the likelihood of debt collection, are used to lessen the risk of fraudulent conduct.

Our customer profile verification services include address verification, Tele verification, and document verification. In addition to the insurance sector, we also serve the banking and non-banking sectors. We validate or verify company customer profiles before banks and NBFCs onboard their customers.

Customer profile verification
A field visit to verify the authenticity of information and proofs
Our own proprietary field tracking solution for customer verification is automating real-time data sharing from the field.

Smart Data Analytics and Business Intelligence

Data analytics and business intelligence are business techniques that are used to examine recent or old data in order to aid decision-makers in the future. Better business judgments are made using these analytical tools.

With the assistance of our technological stacks and executives, we can assist businesses in managing their collection activities without stress owing to our cutting-edge collection method, which is fuelled by practical business insights and substantial data gathering.

Smart Skip Tracing

With Xeniaa's skip tracing service, it is now simple for organizations to legally monitor information about anyone. Our Skip Tracing procedure involves finding out someone who owes money to the customer who is untraceable. Locating the debtor is necessary for the successful recovery of a late bill. A debtor may move and/or have his communications severed, leaving creditors without immediate contact. Skip tracing enables creditors to locate borrowers using the skills at their disposal. Debtors can be located more quickly and easily with our smarter skip-tracing services. Many leading fintech solutions in India trust Xeniaa for their debt recovery and collection services.

Our Features

Digital Field Collection

The entire collection process is managed by our own mobile application, which also allows them to monitor the field collection capabilities.

Smart Contact Center

Our call centers work on reliable and robust cloud communication with AI automation service. Main features are increase ROI, live support, flexible monitoring, robust security solution.

Security Controls

Modern biometrics with facial recognition systems, CCTV cameras at the entrance and exist throughout the building, as well as a reliable management system, are used to regulate security at the Xeniaa.

Collection Activities

Credit cards

Personal loans

Consumer durables

Two wheeler

Commercial vehicles

Governance

The management has authorized, as well as a diversified and skilled team of team members, Xeniaa adheres to well-established rules, processes, guidelines, and standards.